Handling Multiple Incoming Calls

All phones models have a “call waiting” feature which alerts you with an audible signal when a new call comes in while you are already engaged on another call. Desktop phones also let you put a caller on hold while you respond to a second incoming call. The process of dealing with this situation is explained below.

While you are in conversation with Caller A you receive a call from Caller B.  You will hear a beep-beep tone to indicate that a call is waiting and you will see the ID of the second caller on the telephone screen.  If you wish to respond to Caller B then:

• Advise Caller A that you are going to put them on hold for a few seconds
• Press the CALL button to answer Caller B (Caller A goes on hold automatically and hears music)

If you wish to return to Caller A while keeping Caller B on the line then:

• Press the “up” arrow on the central navigation button to return to call 1 (Caller B is now put on hold)
• You will see the word “Hold” appear on the screen which tells you that Caller A is on hold
• Press HOLD button to toggle off hold and you will be speaking to Caller A again.
• Press the down arrow to go back to Call 2
• Press HOLD button to toggle off hold and speak to Caller B again.