Transferring a Call

There are two ways to transfer a call to another extension:

1. Unannounced (simple) transfer where you simply pass the call over to the other person’s line and your line is hung-up.
2. Announced transfer where you can announce the caller and give the other person the chance to accept or reject the call.

The procedure for each type of transfer operation depends on whether or not your phone has a dedicated “Transfer” button. Yealink desk phones have a button for this purpose which is marked TRAN. Cordless phones do not have a special transfer button. The procedure on these phones is described separately.

• Inform the caller you are going to transfer them.
• Press the Transfer key. The caller will be put on hold, hearing music, and you will get a dial-tone.
• Dial the target extension number or an external telephone number and then press the OK button.
• You then hang up.

• Inform the caller you are going to transfer them.
• Press the Transfer key. The caller will be put on hold, hearing music, and you will get a dial-tone.
• Dial the target extension number or an external telephone number and then press the OK button then wait for the person to answer.
• When the person answers, announce the caller. If they want to take the call then press the Transfer button again and hang up.
• If there is no answer from the target extension or if they cannot take the call then press the UP arrow on the silver navigation button and you will see a resume option appear on the screen. Press the corresponding button below Resume and you can speak to the original caller again.

• Inform the caller that you are about to transfer them.
• Key ## and the caller will be put on-hold and you will hear the system speak the word: “Transfer”.
• Dial the target extension or external telephone number. .
• As soon as the call connects, hang-up by pressing end “end call” button and the call will be transferred.

• Inform the caller that you are about to transfer them.
• Key: ## and the caller will be put on-hold and you will hear the system speak the word: “Transfer”.
• Dial the target extension or external telephone number and wait for it to answer.
• When the person answers, announce the caller. If they want to take the call then just hang up by pressing the “end call” button.
• If they do not want to take the call or if there is no answer then key #0 to speak to the original caller again.