Advanced Features
The telephone switchboard software has many other sophisticated features for managing calls. These include:
| Type | Description |
|---|---|
| Call Groups | Make groups of phones ring at the same time |
| Hunt Groups | Build a sequence of extensions to ring |
| Queues | Put multiple callers into a queue and announcing their position |
| Auto Attendants | Automated response to calls such as “press 1 for sales or press 2 for Accounts” |
| Direct Dial | Set up separate phone numbers for individual users or work-groups |
| Timetable Control | Set up different call pathways for different days or times of the day |
| Conferencing | Enable any number of participants to join a conference call |
| Listen-In | Allow a supervisor to listen-in on a call |
| Call Logging | Analyse incoming and outgoing call statistics by extension |
| Call Recording | Record conversations on specified extensions |
| Announcements | Play greetings or announcements at different stages when calls are received |
| Music-on-Hold | You can choose your preferred music track and will upload it. You can also replace music with an advertising message. |
| Ring Tones | Play a different tone if the call is external or internal |
| Shared Directory | Create a central directory of names and numbers for quicker dialling |
Please contact our help-desk if you would like any advice or assistance with using these features.