Diverting Calls on your Extension to Another Number

There are three alternative strategies for diverting calls to alternative numbers (either other internal extensions or external landlines or mobiles). The three main options are:

1. Dial a command code on your phone which instructs the switchboard server to divert calls to an alternative number. This will remain in operation until you dial a “switch off” command. This method will forward calls which were destined for your specific extension only. It will not apply to calls which reach your phone as part of a hunting sequence or as a part of Call Group.
2. Use the menu on your telephone to set the telephone unit into call-forward mode. All calls to your telephone will then be redirected to the target number until you turn off call forwarding. This method only works when your phone is switched on and connected to the internet.
3. Set up an automated call handling strategy for your extension using the switchboard software control panel. This can be used to redirect calls to an alternative number at specific times on specific days or in situations where your extension is offline. We do not expect (or advise) users to do this themselves. Your Solution Provider will set this up for you free of charge upon request.

The following codes allow you to divert your extension temporarily to another number. The number may be an internal extension or if you have sufficient privileges to an external number. Diverts may be set in three ways:

1. Divert all calls.
2. Divert when you are busy on the phone.
3. Divert if you don't reply within a certain time.

Divert on “no reply” activates after a period of time which you can specify. If an inbound call is not answered within that time then the call is diverted to the pre-set internal or external number. The default timeout period is 20 seconds. You can change this by using code *48 (see below).

Use the following codes to set or unset the call forwarding features:

*42number - Sets divert all to a target number
*42 - Clears divert all

*43number - Sets divert on busy to a given number
*43 - Clears divert on busy

*44number - Sets divert on no reply to a given number
*44 - Clears divert on no-reply.
*48seconds - Set the no-reply timeout to the number of seconds supplied.
*48 - Reset the no-reply timeout to the default value (20 seconds)

*40 - Clears all diverts to other numbers including Follow Me and Do Not Disturb.

This procedure only works on Yealink desk phones.

1. Press the Menu button on the phone
2. Navigate to the call forwarding menu (the procedure varies between telephone models)
3. Select either - Always to have all calls forwarded, ‘Busy’ for calls to be forwarded when the phone is engaged or select ‘No answer’ so if nobody picks up the phone then the call will be forwarded.
4. Once you’ve selected the appropriate option use the arrow keys to choose enable or disable and then press OK.
5. Press the down arrow to type the number you want to forward to in and then press OK.