Star Codes for Users - Quick Reference
Remember to press the “CALL” button on your phone after entering a control code.
| Code | Description |
|---|---|
| *40 | Clears all diverts to other numbers including Follow Me and Do Not Disturb |
| *42<number> | Sets divert for all calls to a given number |
| *42 | Clears divert |
| *43<number> | Sets extension diverting on busy to a given number |
| *43 | Clears diverting on busy to a given number |
| *44<number> | Sets extension diverting on no reply to a given number |
| *44 | Clears diverting on no-reply |
| *48 <number> | Set the no-reply timeout to the number of seconds supplied |
| *48 | Reset the no-reply timeout to the default value (25 seconds) |
| *45 | Clears any Follow Me from this extension. |
| *451<number> | Sets the custom external Caller ID for your extension |
| *451 | Clears the custom Caller ID for your extension. Returns to using the global setting |
| *45<number> | Sets Follow Me from the given extension to the one you are currently using |
| *46<number> | Cancel Follow Me from the designated extension to this extension |
| *491 | Turn on DND (do not disturb) |
| *490 | Turn off DND |
| *50 | Clear all diverts to Voice Mail |
| *520 | Clears divert all calls to Voice Mail |
| *521 | Divert all calls to Voice Mail. |
| *530 | Cancels divert of calls to Voice Mail if your phone is in-use |
| *531 | Divert calls to Voice Mail if your phone is in-use |
| *540 | Cancels divert of calls to Voice Mail if no reply |
| *541 | Divert calls to Voice Mail if no reply |
| *56 | Set DND status to mean busy |
| *57 | Clear DND status to mean busy |
| *60 | Play Music On Hold |
| *64 | Speaking Clock |
| *71XXX | Sign in to a hot desk extension |
| *72 | Sign out of a hot desk extension |
| *73<queue> | Sign into a queue |
| *74 | Sign out of all queues |
| *75 | Playback your current hot desk extension login, or none if not logged in |
| *78<queue> | Sign in to a queue but don't sign out of any others |
| *79<queue> | Sign out of a single queue |
| *81<queues> | Sign in to a list of queues e.g. *81600601602 Signs into 600, 601 and 602 |
| *82XXX | Sign in to a hot desk extension with a single user device (only the device of the user that logged in will receive calls) |
| 901 | Access voicemail for any other extension |
| ** | To pickup any ringing phone |
| **nnn | Pick up a call from a specific extension (nnn) which is ringing |
| #9 | Pause call recording on your extension (if call recording is activated) |
| #8 | Re-start call recording on your extension |