VIP VoIP Star Codes.

Many features of the phone system are accessible by dialling these codes from your extension.

Some star codes require the dialling extension to have operator status. This can be set for an extension within the web control panel. Codes which require this status are indicated.

Code: **<Extension>
Feature: Call pickup
Description:
Take a call ringing on another extension. Dial ** followed by the extension number that is ringing and the call will be answered on your own extension.

Code: *22<DDI><ExternalNumber>
Operator required: Yes
Feature: Forward a DDI an external number.
Description:
Forward all calls to an incoming number to the specified UK telephone number. The incoming number must be the full UK number and 12 digits long. E.g. 441209123456.

This feature is not generally meant to be dialled manually but rather set up as an external extension.

E.g: Creating external extension 701 with the following code:

*2244120912345607766123456

Would cause all calls to 01209-123456 to forward to 07766-123456 when 701 is dialled.

It would be typical to create a second external extension that dials *21 so the forwarding can be cancelled.

Use *21 to cancel the forwarding.

Code: *30
Operator required: Yes
Feature: Cancel all operator diverts and forwards.
Description:
A catch all code that will cancel any of following in one go:

• Default incoming forward to an external number.
• Default incoming forward busy to external number.
• Default incoming forward no answer to external number.
• Default incoming night mode.
• Default incoming alternative mode.
• Default incoming to simple auto-attendant.
• Default incoming timeout.

Code: *319
Operator required: Yes
Feature: Set Alternative Mode ON for the default inbound call action.
Description:
When enabled calls will use the alternative inbound call action rather than the default one. You can configure the alternative mode behaviour from the Incoming/Outgoing Call Functions section of the web control panel.

Does not affect any DDI that has not been set to use the default inbound call action.

Code: *311
Operator required: Yes
Feature: Set Manual Night Mode ON for the default inbound call action.
Description:
When enabled calls will use the night mode action rather than the default one. You can configure the night mode behaviour from the Incoming/Outgoing Call Functions section of the web control panel.

Does not affect any DDI that has not been set to use the default inbound call action.

Dial *310 to cancel Manual Night Mode or Alternative Mode.

Code: *317
Operator required: Yes
Feature: Toggle Manual Night Mode ON and OFF for the default inbound call action.
Description:
When enabled calls will use the night mode action rather than the default one. You can configure the night mode behaviour from the Incoming/Outgoing Call Functions section of the web control panel. Dialling *317 will set night mode to on if it is currently in the off state and vice versa.

Does not affect any DDI that has not been set to use the default inbound call action.

Code: *32<ExternalNumber>
Operator required: Yes
Feature: Set DDIs that use the default inbound call action to divert to an external number.
Description:
Will divert all incoming calls to DDIs that are set to use the Default Inbound Call Action to forward to the specified external number. E.g. Dialling *3201209123456 will divert calls to 01209-123456.

Dial *32 on its own to cancel the divert.

Code: *33<ExternalNumber>
Operator required: Yes
Feature: Set DDIs that use the default inbound call action to divert to an external number on busy.
Description:
When an inbound call follows the default inbound call action and the extension it finally rings is busy then the call will be forwarded to the specified external number. If the extension has it's own action for when it is busy then this behaviour will be overriden.

Dial *33 on its own to cancel the divert.

Code: *34<ExternalNumber>
Operator required: Yes
Feature: Set DDIs that use the default inbound call action to divert to an external number on no answer.
Description: When an inbound call follows the default inbound call action and the extension it finally rings does not answer then the call will be forwarded to the specified external number. If the extension has it's own action for when there is no answer then this behaviour will be overriden.

Dial *34 on it's own to cancel the divert.

Code: *351
Operator required: Yes
Feature: Set DDIs that use the default inbound call action to first go through a simple auto-attendant.
Description:
When enabled any DDI that goes through Default Inbound Call Action will first be answered by an auto-attendant. The auto-attendant asks the caller to dial the extension they require or hold. If no extension is dialled the Default Inbound Call Action is followed.

Dial *350 to cancel this feature.

Code: *39<number>
Operator required: Yes
Feature: Set DDIs that use the default inbound call action to divert to the specified number.
Description:
When enabled any DDI that goes through Default Inbound Call Action will instead be diverted to the number specified. This number can be either an internal or external number.

Dial *39 to cancel this feature.

Code: *28<ExtensionNumbers>
Operator required: Yes
Feature: Remove DND to a list of extensions
Description:

• Dial the code with a list of extensions to remove to DND. E.g. *28200201 apples DND to 200 and 201

Code: *29<ExtensionNumbers>
Operator required: Yes
Feature: Apply DND to a list of extensions
Description:

• Dial the code with a list of extensions to set to DND. E.g. *28200201 apples DND to 200 and 201

Code: *316<ExtensionNumber>
Operator required: Yes
Feature: Enable Alternative mode on a specific Alternative mode extension
Description:
This will cause an Alternative mode extension to be enabled, without affecting the system alternative mode status as a whole.
To disable dial *315<ExtensionNumber>
To disable all Alternative mode extensions set with *316, dial *312.

Code: *318<ExtensionNumber>
Operator required: Yes
Feature: Toggle Night Mode ON and OFF mode on a specific Automatic Night Mode extension
Description:
This will cause an Automatic Night Mode extension to be enabled or disabled, without affecting the system night mode status as a whole.

Code: *42<ExtensionNumber>
Operator required: No
Feature: Forward calls to specific extension
Description:
Calls to this extension will be forwarded to the specified extension. E.g If extension 200 dials *42299, then all calls to 200 will go to 299.

Code: *40
Operator required: No
Feature: Cancel all extension forwards/diverts
Description:

• Cancels any diverts or forwards for the calling extension. This includes:
• Forward busy to extension
• Forward to extension
• Forward no answer to extension
• Do not disturb

Code: *42<ExtensionNumber>
Operator required: No
Feature: Forward calls to specific extension
Description:
Calls to this extension will be forwarded to the specified extension. E.g If extension 200 dials *42299, then all calls to 200 will go to 299.

Dial *42 on its own to cancel the forwarding.

Code: *43<ExtensionNumber>
Operator required: No
Feature: Forward calls to specific extension when busy.
Description:
Calls to this extension will be forwarded to the specified extension if the extension is busy. E.g If extension 200 dials *43299, then calls to 200 will go to 299 if 200 is on another call.

Dial *43 on its own to cancel the busy forwarding.

Code: *44<ExtensionNumber>
Operator required: No
Feature: Forward calls to specific extension if there is no answer.
Description:
Calls to this extension will be forwarded to the specified extension if the extension does not answer. E.g If extension 200 dials *43299, then calls to 200 will go to 299 if 200 does not pick up.

The default timeout for answering is 25 seconds. Or can be set per extension with *48 (see below.)

Dial *44 on its own to cancel the no answer forwarding.

Code: *451<CLI>
Operator required: No
Feature: Sets the CLI for this extension.
Description:
When making outbound calls from this extension the default Caller Line Id can be overriden with this code. E.g. If 200 dials *45101209123456 then all outbound calls from 200 will present 01209-123456 to the callee.

Code: *48<seconds>
Operator required: No
Feature: Sets the no answer time out for this extension.
Description:
Overrides the system wide no answer time out for this extension only. Used in conjuction with *44 (see above).

Dial: *48 on its own to return to the default timeout.

Code: *491
Operator required: No
Feature: Set Do Not Disturb (DND) for this extension.
Description:
Sets the calling extension to Do Not Disturb mode. Callers will receive a busy tone.

Dial: *490 to disable.

Code: *4942
Operator required: No
Feature: Set Do Not Disturb (DND) for this extension on queues only.
Description:
Sets the calling extension to Do Not Disturb mode only for calls from call-queues. Direct calls to the extension are not affected.

Dial: *4941 to disable.

Code: *492
Operator required: No
Feature: Toggle “On Break” custom status.
Description:
Sets the calling extension to “On Break” or clears the the status if set.

Code: *493<ExtensionNumber>
Operator required: No
Feature: Toggle “On Break” custom status for the specified extension.
Description:
Sets the specified extension to “On Break” or clears the the status if set.

Code: *50
Operator required: No
Feature: Cancel all voicemail forwards
Description:
Removes any forwards to voicemail for this extension.

• Forward all to Voicemail
• Forward on busy to voicemail
• Forward on no reply to voicemail

Code: *521
Operator required: No
Feature: Forward all calls to this extension to voicemail
Description:
Forwards all calls unconditionally to voicemail for this extension.

Dial *520 to cancel this feature.

Code: *531
Operator required: No
Feature: Forward calls to voicemail on busy.
Description:
Forwards calls to voicemail if this extension is busy (on another call.)

Dial *530 to cancel this feature.

Code: *541
Operator required: No
Feature: Forward calls to voicemail if there is no answer.
Description:
Forwards call to voicemail if the extension does not answer.

The default time out is 25 seconds. This can be overriden with *48 (see above.)

Dial *540 to cancel this feature

Code: *56
Operator required: No
Feature: Causes DND status to mean a busy status.
Description:
Any calls to this user while they are on DND will be treated as a busy status. For example if a user has set forward to VM on busy and is currently on DND, this feature would cause calls to go voicemail.

Use *57 to cancel this feature

Code: *67<ExtensionNumber>
Operator required: Yes
Feature: Attempt to hangup the specified extension.
Description:
Sends a request to hangup the specified extension's current call.

Code: *77<user-extension>
Operator required: No
Feature: Login to a user extension as a dynamic device.
Description:
With this star code you can add your current device (desk phone / softphone etc.) to a user extension. The voicemail PIN of the user extension is required for authentication. Once logged in your device will act just as if it were a device added via the control panel. Please note that you can only have one dynamic device logged in per user. Logging in from else where will transfer the login to that device.

Code: *77
Operator required: No
Feature: Logout of a user extension
Description: Log your device out of a user extension. Has no affect if not already logged in.
Says your hot desk extension number if logged in, otherwise plays a beep.

Code: *60
Operator required: No
Feature: Playback music on hold.
Description:
Dial to listen to the current music on hold. Random tracks will be played forvever until the call is ended. Useful for testing audio connectivity with the server.

Code: *61
Operator required: No
Feature: Echo
Description:
Dial to listen to yourself speak. All sounds will be repeated back to the caller after a very short delay. Useful to test your own audio quality.

Code: *62
Operator required: No
Feature: Record and playback test.
Description:
Records your voice and then plays it back to you after pressing the # key.

Code: *63
Operator required: No
Feature: Miliwatt
Description:
Generates the loudest tone possible. Turn your phone volume down before using this.

Code: *64
Operator required: No
Feature: Speaking Clock
Description:
Speaks the server time to the caller until the call is ended.

Code: *65
Operator required: No
Feature: Plaback your own number
Description:
Speaks your extension number to you.

Code: *70<Extension Number>
Operator required: Yes
Feature: Listen to a call in progress.
Description:
Dial *70 followed by the extension number you wish to listen to.

Code: *76<Extension Number>
Operator required: Yes
Feature: Listen to a call in progress and whisper to the agent.
Description:
Dial *76 followed by the extension number you wish to listen to. *76 differs from *71 in that the agent can hear the listener.

Please note: If the feature flag not ending the listening-in call is set. Then an operator will be able to stay on line till the listened in extension next takes a call.

Code: *71<Hotdesk Extension>
Operator required: No
Feature: Sign in to a hotdesk extension.
Description:
Dial *71 followed by the extension you wish to sign in to. You may be required to enter a pin if one has been set.

Use *72 to sign back out. An operator can also dial *72<HotDeskExtension> to sign someone else out.

Code: *75
Operator required: No
Feature: Play back your hotdesk extension number.
Description:
Says your hot desk extension number if logged in, otherwise plays a beep.

Code: *82<Hotdesk Extension>
Operator required: No
Feature: Sign in to a hotdesk extension with a single user device.
Description:
Dial *82 followed by the extension you wish to sign in to. You may be required to enter a pin if one has been set. Calls to this hot desk extension will only ring the device of the user that signed in, all other devices for that user will not be called.

Code: *73<Queue Extension>
Operator required: No
Feature: Sign in to a queue.
Description:
Dial *73 followed by the queue number you wish to sign in to. You will be signed out of any other queues.

Use *74 to sign back out (this signs you out of all queues.)

Code: *75
Operator required: No
Feature: Play back your hotdesk extension number.
Description:
Says your hot desk extension number if logged in, otherwise plays a beep.

Code: *78<Queue Extension>
Operator required: No
Feature: Sign in to a queue, but don't sign out of others.
Description:
Dial *78 followed by the queue number you wish to sign in to.

Code: *79<Queue Extension>
Operator required: No
Feature: Sign out of a queue.
Description:
Dial *79 followed by the queue number you wish to sign out of.

Code: *81

Sign in to multiple queues interactively. Once you have dialled *81 and have been prompted to enter your queue numbers enter the queue numbers separated by an asterisk and then followed by the hash queue. For example 6200*6201#

Code: *81<Queue Extensions>
Operator required: No
Feature: Sign in to multiple queues.
Description:
Dial *81 followed by the queue numbers you wish to sign in to separated with a star. e.g. *81600*602 signs you into 600 and 602

Code: *903<Mailbox number>
Operator required: Yes
Feature: Access voicemail of another extension without entering a PIN.
Description:
Operator extensions may dial directly into any voice mailbox.

Code: *551<queue number>
Operator required: Yes
Feature: Clear the statistics for a queue.
Description:
Reset a queues statistics.