Star codes for administrators - Quick reference
These codes activate or deactivate features that affect the system as a whole. They can only be used by extensions that are set up as “Operator Extension” in the system control panel.
| Star Code | Description |
|---|---|
| *21<number> | Clear forwarding on an individual DDI |
| *22<number> | Apply forwarding on an individual DDI |
| *28<numbers> | Remove DND from multiple extensions. <number> is a list of extensions e.g. 200201202 |
| *29<numbers> | Apply DND to multiple extensions. <number> is a list of extensions e.g. 200201202 |
| *30 | Clears all incoming call diversion features |
| *32<number> | Sets diversion for ALL incoming calls to the given number.(a landline, mobile or an internal extension) |
| *32 | Clears incoming diversion (all calls) |
| *33<number> | Sets diversion for incoming calls to the given number when the main line is BUSY |
| *33 | Clears incoming diversion (on busy) |
| *34<number> | Sets diversion for incoming calls to the given number when the main line can’t be answered |
| *34 | Clears incoming diversion (on no answer) |
| *39 | Clear diverts all DDIs set to default inbound call action only |
| *39<number> | Set divert to a number for all DDIs set to the inbound default call action only |
| *310 | Clears “night mode” |
| *311 | Enabled “night mode” - All incoming calls will be sent to the answering machine |
| *317 | Toggles “night mode” on an off with one star code |
| *319 | Enabled “alternative mode” - All incoming calls will follow alternative mode extensions or global setting |
| *330 | Turns off the simple auto attendant |
| *331 | Turns on the simple auto attendant |
| *56 | Set DND status so that it acts as Busy status and follows any busy forwards |
| *57 | Clear DND status following Busy status processing |
| *551<queue> | Reset the statistics for a single queue |
| *70<extension number> | Listen to an extension. You must be an operator to use this. |
| *903<mboxnumber> | Access a voice mailbox without a PIN. Operator extensions only. |